Exchanges, Returns & Refunds
1. EXCHANGES, RETURNS & REFUNDS POLICY We have a proud history of quality sports apparel and uniforms; your complete satisfaction is our ultimate goal. Please select items carefully when making your purchase through our website.
Returns will NOT be entertained if:
- The customer changes their mind.
- The product is printed, washed, re-labelled, decorated, damaged, or altered by the customer in any way.
- The customer orders the wrong sizes. Please refer to our Product Sizing Guide here if you are not sure, or contact our Customer Service team.
- The customer entered a wrong delivery address resulting in loss of product by the courier.
We will not refund or exchange products that have been personalized unless the product is faulty. If you would like to purchase an item clearly stated out of stock, you may email us and we will contact you immediately once it becomes available.
Refund on purchases are allowed under the following conditions:
- All products must be returned within 30 days of receipt.
- Products are faulty.
If you place an order for a product that subsequently becomes unavailable or there is a delay in delivery, we will contact you (via an email or a call) within two working days to advise you of the situation and the options available. You may wait until the product is available or substitute the product (the order total will be confirmed and adjusted) unless otherwise instructed. Customer Care: If you have any enquiries, write to us at info@scoresportswear.co.nz